Refund Policy
Last updated: 21 August 2026
Refunds for orders on datongtaiji.com are handled with Paddle.com, the Merchant of Record. Email help@datongtaiji.com and include your order email, product, and reason. Please contact us before filing a card chargeback so we can fix access or billing.
1. Digital video courses
You buy a one-year personal streaming licence for pre-recorded lessons. Within 14 days of purchase, if you have not started playback of the paid videos, you may request a refund. Paddle will process approved refunds; processor fees that cannot be recovered may be deducted. After you have started watching, or after 14 days, purchases are generally non-refundable, except where we fail to deliver access or where consumer law requires a refund.
2. If we cannot deliver
If paid videos are not available after a reasonable check, we will restore access or refund. When a refund is issued, related access may be revoked.
3. Abuse
We may refuse a refund where there is fraud, chargeback abuse, or a serious breach of the Terms (including sharing accounts or redistributing videos).
4. How Paddle is involved
Paddle.com is the Merchant of Record for these orders and administers payment and refunds on the card. Our order process is conducted by our online reseller Paddle.com. See also Paddle buyer terms (https://www.paddle.com/legal/checkout-buyer-terms) and the Paddle refund policy (https://www.paddle.com/legal/refund-policy).